Hematite

At Spiritual Ascension, we are deeply committed to providing you with beautiful, high-quality spiritual tools and products that enhance your journey. Your satisfaction and positive experience are incredibly important to us.

Please read our policy carefully regarding returns and refunds for your online purchases.

1. Our Commitment to Quality

We meticulously inspect every item before it is shipped to ensure it meets our quality standards. Due to the unique, natural, and often handcrafted nature of our products (e.g., crystals, herbs, handmade items), slight variations in color, size, shape, and texture are inherent and are part of their unique charm and authenticity. These variations are not considered defects.

2. Eligibility for Returns & Refunds

• Damaged or Defective Items: If your item arrives damaged during shipping or is genuinely defective, please contact us within 1-5 days of delivery with clear photos of the damage and the packaging. We will gladly offer a full refund or replacement once the damage is verified.
• Incorrect Items: If you receive an item different from what you ordered, please contact us within 1-5 days of delivery with photos of the incorrect item. We will arrange for the correct item to be sent and for the incorrect item to be returned at our expense.
• For any other reason:
  • For most items, we accept returns for a refund for any other reasons, provided the item is unused, in its original condition, and in its original packaging and must remain unopened while in your care.
  • You must contact us within 14 days of delivery to initiate a change-of-mind return.
  • The customer is responsible for return shipping costs for change-of-mind returns.
  • Certain items are NOT eligible for return due to hygiene or energetic reasons (see Section 3).

3. Non-Returnable Items (No Returns for any reason)

Due to the intimate and energetic nature of certain products, we cannot accept returns or offer refunds for the following items unless they arrive damaged or defective:

• Used or Worn Items: This includes jewelry, ritual tools that show signs of use, or any item that is no longer in its original, pristine condition.
• Perishable Goods: Herbs, resins, oils, or any product that degrades over time.
• Custom or Personalized Items: Products made specifically for your order.
• Digital Products: E-books, downloadable guides, online courses, etc.
• Clearance or Sale Items: All sales are final on discounted or clearance items.
• Offerings: We refer to our services as Offerings. There will be absolutely no refunds on any of our Offerings including but not limited to; Human Design, Life coaching, and any astrology readings.

4. How to Initiate a Return

To initiate a return or report a damaged/incorrect item, please follow these steps:

• Contact us at support@ascendwithspirit.com within the specified timeframe (3-5 days for damaged/incorrect, 14 days for change of mind).
• Include your Order Number in the subject line.
• Clearly state the reason for the return (e.g., "damaged item," "incorrect item," "change of mind").
• Attach clear photos of the item(s) you wish to return, especially if reporting damage or incorrect items.
• Wait for our confirmation and return shipping instructions. Do not send items back before receiving authorization from us.

5. Return Shipping

• For Damaged/Incorrect Items: Once your claim is approved, we will provide a pre-paid shipping label via email for you to return the item to us.
• For Change of Mind Returns: You are responsible for securely packaging the item and covering the return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return transit.

6. Refunds & Processing

• Once your return is received and inspected by our team (typically within 3-5 business days of receipt), we will send you an email notification regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank or payment processor.
• Shipping costs from your original order are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ascendwithspirit.com

8. Questions?

If you have any questions about our refund and return policy, please don't hesitate to contact us at support@ascendwithspirit.com. We're here to help!

At Spiritual Ascension, we are committed to ensuring your beautiful spiritual tools and products reach you safely and efficiently. Please review our shipping policy for orders placed within the United States.

1. Order Processing Time

• All orders are processed and prepared for shipment from our Ohio, United states location.
• Orders are typically processed within 1-3 business days (Monday through Friday, excluding major holidays) after your order is placed.
• Please note that processing time is separate from the shipping transit time.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping:
  • Estimated Delivery: 3-7 business days from shipment date.
  • Carrier: USPS First Class/Priority Mail
• Expedited Shipping (if offered):
  • Estimated Delivery: 2-3 business days 
  • Carrier: USPS Priority Mail Express
• Overnight Shipping :
  • Estimated Delivery: 1 business day from shipment date.
  • Carrier: USPS Priority Mail Express                                         
  • Please note: Delivery estimates begin once your order has shipped, not from the order date. We do not guarantee delivery dates or times.

3. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s).
• You can use the tracking number to monitor your package's progress directly on the carrier's website. Please allow 24-48 hours for the tracking information to become active after you receive your shipping confirmation.

4. Shipping Destinations

• We currently ship to all 50 United States and the District of Columbia.
• We do not currently ship to U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands) or APO/FPO/DPO addresses at this time.

5. Shipping Delays & Lost Packages

• While we strive for timely delivery, we are not responsible for shipping delays caused by carrier issues, weather events, natural disasters, or other unforeseen circumstances.
• If your package appears to be lost in transit, please contact us at support@ascendwithspirit.com after 7 business days from the last tracking update. We will assist you in initiating a claim with the shipping carrier. Please note that carrier investigations can take several days or weeks.

6. Incorrect Shipping Addresses

• It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.
• If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the cost of re-shipping the item. We will contact you to arrange re-delivery.
• If you notice an error in your shipping address after placing an order, please contact us immediately at support@ascendwithspirit.com. We will do our best to amend it before shipment, but we cannot guarantee changes if the order has already been processed.

7. Damages

• If you receive your order and find that it is damaged, please refer to our Refund & Return Policy  for instructions on how to report the damage and initiate a claim or replacement.

8. Questions?

If you have any questions about our shipping policy, please contact us at support@ascendwithspirit.com. We're here to help!